Multi-Channel Sequences

const plan = createPlan({
  id: 'sales-outreach-v2',
  name: 'Sales Outreach Sequence',
  steps: [
    // Day 0: Initial email
    steps.sendEmail({
      id: 'initial-email',
      templateId: 'tmpl_cold_intro',
      subject: '{{product}} for {{contact.company}}',
    }),

    // Day 0 → Day 3: Wait for engagement
    steps.wait({ id: 'wait-1', duration: { days: 3 } }),

    // Day 3: Check if they engaged
    steps.branch({
      id: 'check-email-1',
      conditions: [
        { when: 'events.hasReply("initial-email")', goto: 'end-replied' },
        { when: 'events.hasOpen("initial-email")', goto: 'warm-follow-up' },
        { when: 'default', goto: 'cold-follow-up' },
      ],
    }),

    // Warm path: they opened but didn't reply
    steps.sendEmail({
      id: 'warm-follow-up',
      templateId: 'tmpl_warm_follow_up',
      subject: 'Re: {{product}} for {{contact.company}}',
    }),
    steps.wait({ id: 'wait-2', duration: { days: 2 } }),
    steps.branch({
      id: 'check-email-2',
      conditions: [
        { when: 'events.hasReply("warm-follow-up")', goto: 'end-replied' },
        { when: 'default', goto: 'call-attempt' },
      ],
    }),

    // Cold path: no engagement at all
    steps.sendEmail({
      id: 'cold-follow-up',
      templateId: 'tmpl_cold_follow_up',
      subject: 'Trying to connect, {{contact.firstName}}',
    }),
    steps.wait({ id: 'wait-3', duration: { days: 4 } }),

    // Day 7-9: Call attempt
    steps.sendVoice({
      id: 'call-attempt',
      scriptId: 'script_intro_call',
      voicemail: { detect: true, messageId: 'vm_intro' },
    }),
    steps.wait({ id: 'wait-4', duration: { days: 2 } }),

    // Final email
    steps.sendEmail({
      id: 'breakup-email',
      templateId: 'tmpl_breakup',
      subject: 'Should I close your file?',
    }),
    steps.end({ id: 'end-no-reply', outcome: 'no_response' }),

    // Success endpoint
    steps.end({ id: 'end-replied', outcome: 'replied' }),
  ],

  transitions: transitions.explicit([
    { from: 'initial-email', to: 'wait-1' },
    { from: 'wait-1', to: 'check-email-1' },
    // Warm path
    { from: 'warm-follow-up', to: 'wait-2' },
    { from: 'wait-2', to: 'check-email-2' },
    // Cold path
    { from: 'cold-follow-up', to: 'wait-3' },
    { from: 'wait-3', to: 'call-attempt' },
    // Converge to call
    { from: 'call-attempt', to: 'wait-4' },
    { from: 'wait-4', to: 'breakup-email' },
    { from: 'breakup-email', to: 'end-no-reply' },
  ]),
});

Day 0  │ initial-email    → delivered
Day 3  │ check-email-1    → branch: warm-follow-up (opened)
Day 3  │ warm-follow-up   → delivered
Day 5  │ check-email-2    → branch: call-attempt (no reply)
Day 5  │ call-attempt     → answered, no commitment
Day 7  │ breakup-email    → delivered
Day 7  │ end-no-reply     → completed (no_response)

const plan = createPlan({
  // ...steps and transitions...
  exitConditions: [
    { when: 'contact.unsubscribed', outcome: 'unsubscribed' },
    { when: 'contact.bounced', outcome: 'undeliverable' },
    { when: 'events.hasReply(any)', outcome: 'replied' },
  ],
});